The number of repeat customers may be an example of measuring which perspective of the balanced scorecard?
A) Customer
B) Financial
C) Internal business
D) Learning and growth
Correct Answer:
Verified
Q214: Employee satisfaction would be an example of
Q215: The four perspectives of the balanced scorecard
Q216: Customer satisfaction, operational efficiency, employee excellence, and
Q217: Total hours of continuing professional education taken
Q218: The number of on-time deliveries may be
Q220: All four perspectives must always be included
Q221: Cash flows from operations and gross margin
Q222: The number of warranty claims may be
Q223: The _ perspective of the balanced scorecard
Q224: The _ of the balanced scorecard focuses
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