The four perspectives of the balanced scorecard include all of the following except
A) financial.
B) customer.
C) cost.
D) learning and growth.
Correct Answer:
Verified
Q210: Financial performance measures are known as lag
Q211: The results of a customer survey about
Q212: The ultimate purpose of the balanced scorecard
Q213: The percentage of market share may be
Q214: Employee satisfaction would be an example of
Q216: Customer satisfaction, operational efficiency, employee excellence, and
Q217: Total hours of continuing professional education taken
Q218: The number of on-time deliveries may be
Q219: The number of repeat customers may be
Q220: All four perspectives must always be included
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