The results of a customer survey about customer experiences with the company's services may be an example of measuring which perspective of the balanced scorecard?
A)Financial
B)Customer
C)Internal business
D)Learning and growth

Question

Quizplus · Accepted Answer

Customer experiences with the company's services are directly related to the customer perspective of the balanced scorecard, which focuses on understanding and improving customer satisfaction and loyalty.

The Results of a Customer Survey About Customer Experiences with the Company's