The ________ of the balanced scorecard focuses on how to determine the company's "climate for action."
A)internal business perspective
B)learning and growth perspective
C)customer perspective
D)financial perspective

Question

Quizplus · Accepted Answer

The learning and growth perspective of the balanced scorecard focuses on determining the company's "climate for action" by measuring employee skills, motivation, and information systems. The internal business perspective focuses on business processes and operations, the customer perspective focuses on customer satisfaction and retention, and the financial perspective focuses on financial performance and outcomes.

The ________ of the Balanced Scorecard Focuses on How to Determine