List the four areas of a balanced scorecard. Describe each area. Define "key performance indicator" (KPI). Give an example of a KPI in each balanced scorecard perspective.
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Q221: Cash flows from operations and gross margin
Q222: The number of warranty claims may be
Q223: The _ perspective of the balanced scorecard
Q224: The _ of the balanced scorecard focuses
Q225: The _ of the balanced scorecard focuses
Q227: The _ of the balanced scorecard focuses
Q228: The number of employee suggestions implemented and
Q229: The _ approach recognizes that both financial
Q230: Customer satisfaction ratings may be an example
Q231: Return on investment and revenue growth may
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