Which of the following should be one of the first steps a negotiator should take to effectively repair broken trust?
A)Discuss who was right and who was wrong
B)Arrange a personal meeting and let the counterparty vent
C)Immediately apologize
D)Defend the reasoning behind your actions

Question

Quizplus · Accepted Answer

Allowing the counterparty to vent and express their feelings can help them feel heard and acknowledged. This can be an important first step in repairing broken trust. It shows that you are willing to listen and understand their perspective, which can help to build towards a resolution. Discussing who was right or wrong or immediately apologizing may not be productive until both parties have had a chance to express themselves. Defending your actions may further damage trust.

Which of the Following Should Be One of the First