The self-esteem trap is best described as:
A)the circumstance that arises when a customer with a low self-esteem fails to express his or her needs clearly.
B)the circumstance that comes from taking a customer's attack personally and letting it affect your own self-esteem.
C)the condition in which a person with a high self-esteem looks down upon people with low-self-esteems.
D)the subconscious activity that compares your self-image against your image of others.

Question

Quizplus · Accepted Answer

The self-esteem trap arises when a customer's attack on the service provider's performance or the company's product is taken personally, and it affects the service provider's self-esteem. They start doubting their abilities and feel frustrated or insecure, which can lead to poor job performance.

The Self-Esteem Trap Is Best Described As