Which of the following practices should be avoided when delivering bad news to a customer?
A)Dealing with why the problem exists
B)Being overly apologetic about the situation
C)Using a polite tone of voice
D)Talking about what can be done to solve the problem

Question

Quizplus · Accepted Answer

While it is important to apologize for the issue, being overly apologetic can come across as insincere or make the situation seem worse than it is. It is also important to focus on what can be done to solve the problem, rather than dwelling on why it occurred or offering excuses. Using a polite tone of voice is always recommended.

Which of the Following Practices Should Be Avoided When Delivering