When customers perceive that you are willing to listen to their problems and that you are encouraging their response, they are most likely to:
A)respond honestly and openly.
B)become suspicious and hold back their responses.
C)take this as a sign of weakness and take advantage of your courtesy.
D)demand compensation for their suggestions and feedback.

Question

Quizplus · Accepted Answer

When customers feel like they are being listened to and that their feedback is being encouraged, they are more likely to respond honestly and openly. This can help build trust between the customer and the company and ultimately lead to better relationships and outcomes. Choosing B, C, or D would suggest that the company is not effectively listening to or valuing customer feedback.

When Customers Perceive That You Are Willing to Listen to Their