When dealing with an unreasonable, angry, or overly demanding customer, you should:
A)remain silent about the problem.
B)remain focused on the issue.
C)express your anger about the issue.
D)walk away from the scene.

Question

Quizplus · Accepted Answer

It is important to remain focused on the issue and try to address the customer's concerns in a calm and professional manner. Ignoring the problem (A) or expressing anger (C) will only escalate the situation. Walking away (D) should only be done in extreme circumstances where there is a threat to personal safety.

When Dealing with an Unreasonable, Angry, or Overly Demanding Customer