An internal customer is best described as a person who:
A)buys good feelings and solutions to his or her problems.
B)depends on the other people in the company to provide the services and products for the external customer.
C)is a long-standing external customer, considered a part of the organization owing to his or her loyalty.
D)never complains, but responds to bad service by taking his or her business elsewhere.

Question

Quizplus · Accepted Answer

An internal customer refers to a person or department within an organization that depends on the services or products provided by other departments or individuals within the same organization to fulfill their job responsibilities. They are not the end-users (external customers) but play a crucial role in delivering quality service or products to the external customers. Therefore, option B is the correct answer. Option A is incorrect as it describes an external customer. Option C is incorrect as the loyalty of an external customer does not make them an internal customer. Option D is also incorrect as it describes an external customer who takes their business elsewhere in response to bad service.

An Internal Customer Is Best Described as a Person Who