Which of the following is true of a customer complaint?
A)It is a personal attack against the owner of a business.
B)It means that the relationship with the customer is broken permanently.
C)It is an opportunity for a business to improve.
D)It is typically an attempt to spoil the company's name.

Question

Quizplus · Accepted Answer

A customer complaint is an opportunity for a business to improve its products/services and customer experience. It provides valuable feedback and highlights areas where the business may be falling short. Viewing a complaint as an opportunity rather than a liability can help businesses grow and build stronger relationships with their customers. Options A, B, and D are incorrect because they are all negative and do not reflect the true nature of a customer complaint.

Which of the Following Is True of a Customer Complaint