Which of the following practices is effective when delivering bad news to a customer?
A)You should avoid apologizing when the news is related to company policies.
B)You should close your message with a positive statement.
C)You should provide long apologies to alleviate customer's discontent.
D)You should use a stern and aggressive tone of voice.

Question

Quizplus · Accepted Answer

Closing with a positive statement can help soften the impact of the bad news and leave the customer with a more positive impression. It's important to be empathetic and sincere in your delivery, but not overly apologetic as it may come across as insincere. Using a stern and aggressive tone can make the situation worse and is not recommended.

Which of the Following Practices Is Effective When Delivering Bad