The best way to deal with an unreasonable, angry, or overly demanding customer is to:
A)allow the customer's outbursts to negatively influence your thoughts.
B)express your anger openly rather than bottling it up and feeling miserable.
C)let the customer fall into the self-esteem trap.
D)avoid the self-esteem trap.

Question

Quizplus · Accepted Answer

Avoiding the self-esteem trap means that you should not take the customer's behavior personally or let it affect your self-esteem. It is important to remain professional and calm, listen to the customer's concerns, and try to find a solution or compromise that meets their needs while also protecting your company's interests. Responding angrily or allowing the customer's outbursts to negatively influence your thoughts can only make the situation worse.

The Best Way to Deal with an Unreasonable, Angry, or Overly