Which of the following strategies should be followed when dealing with customers?
A)You should take customers' complaints personally.
B)To succeed with customers, you must avoid bolstering their self-esteem.
C)You should be cautious when accepting feedback and suggestions from customers as most often these turn out to be personal attacks.
D)You should respect your customers and give them the highest-quality service but should never let them run your business.

Question

Quizplus · Accepted Answer

The best approach when dealing with customers is to respect them and provide high-quality service but not let them dictate how you run your business. Taking customer complaints personally or avoiding bolstering their self-esteem can lead to negative outcomes, while being cautious about feedback and suggestions from customers can prevent valuable insights and improvements.

Which of the Following Strategies Should Be Followed When Dealing