Which of the follow statements is false about customer interaction centres (CIC)?
A)A call centre is an example of a CIC.
B)A Help Desk is an example of a CIC.
C)In outbound telesales the sales person contacts the customer.
D)In inboard telesales the customer calls the CIC.
E)Live chat provides an advantage over telephone conversations.

Question

Quizplus · Accepted Answer

The correct term for "inboard telesales" should be "inbound telesales," where the customer initiates contact with the CIC.

Which of the Follow Statements Is False About Customer Interaction