_____ includes those areas where customers directly interact with the company.
A) CRM
B) Analytical CRM
C) Customer-facing CRM
D) Customer-touching CRM
E) Transactional CRM

Question

Quizplus · Accepted Answer

Customer-facing CRM includes those areas where customers directly interact with the company, such as sales, marketing, and customer service departments. The other options are not specific to customer interactions but rather refer to different types of CRM systems or approaches.

_____ Includes Those Areas Where Customers Directly Interact with the Company