When making a claim or requesting an adjustment, your close should
A) explain the specific details of the problem.
B) explain that you are planning to seek legal counsel.
C) request the specific action required to resolve the problem.
D) clearly state how angry and disappointed you are.
Correct Answer:
Verified
Q1: In a positive message, you should explain
Q2: When closing a direct request, you should
Q3: In the body of a routine request,
Q4: If you have mildly disappointing information to
Q6: When making claims or requesting adjustments, you
Q7: The close of a routine reply or
Q8: In corresponding with customers, making statements such
Q9: When asking questions in a request message
A)
Q10: If you request a recommendation from a
Q11: Routine, positive messages should do all of
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