In corresponding with customers, making statements such as, "Thank you for purchasing the most durable notebook computer you can buy" is
A) a good way to build customer relationships.
B) an important part of all negative responses to claim letters.
C) to be avoided in routine positive messages.
D) all of the above.

Question

Quizplus · Accepted Answer

"Thank you for purchasing the most durable notebook computer you can buy" is a positive statement that can help build customer relationships.

In Corresponding with Customers, Making Statements Such As, "Thank You