The close of a routine reply or positive message should
A) explain the reasons for any negative information you have included.
B) offer an explanation for why this decision was made.
C) clearly state who will do what next.
D) create some ambiguity, so the audience will be more likely to contact you.
Correct Answer:
Verified
Q2: When closing a direct request, you should
Q3: In the body of a routine request,
Q4: If you have mildly disappointing information to
Q5: When making a claim or requesting an
Q6: When making claims or requesting adjustments, you
Q8: In corresponding with customers, making statements such
Q9: When asking questions in a request message
A)
Q10: If you request a recommendation from a
Q11: Routine, positive messages should do all of
Q12: In a positive message, the main idea
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