When making claims or requesting adjustments, you should begin by
A) providing a detailed description of the faulty merchandise.
B) providing a straightforward explanation of what the problem is.
C) threatening legal action if you do not receive a favorable adjustment.
D) complimenting the company for past service.

Question

Quizplus · Accepted Answer

Providing a straightforward explanation of what the problem is will help the company understand the issue quickly and efficiently. It also shows that you are respectful and focused on finding a solution. Starting with a detailed description or complimenting the company may not be necessary for resolving the issue at hand, and threatening legal action can create unnecessary conflict.

When Making Claims or Requesting Adjustments, You Should Begin by