_____ integrate multiple communication and customer contact channels-including the Web, e-mail, call center, and social media applications in order to maximize client interactions.
A) Customer relationship management applications
B) Mobile sales technologies
C) Deal analytics
D) High-tech sales support offices
E) Internal sales partnership

Question

Quizplus · Accepted Answer

Customer relationship management (CRM) applications are designed to integrate various communication and customer contact channels, such as the Web, e-mail, call center, and social media applications, to enhance and maximize client interactions.

_____ Integrate Multiple Communication and Customer Contact Channels-Including the Web