The key to linking what IT does to business performance is to create an environment within which everyone thoroughly understands what measures are unimportant to the business and is not held accountable for those measurements.
Correct Answer:
Verified
Q2: IT's "customers" are usually considered to be
Q3: The best measures are tied to business
Q4: What a company measures and the way
Q5: What a company spends on IT has
Q6: Companies that do not understand their customers'
Q7: In most firms, technology is not a
Q8: Non-financial measures are predictive of past performance
Q9: Competing in the information age is much
Q10: Systems that are not reliable or available
Q11: It is practically impossible to demonstrate that
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