In regard to reestablishing trust,a negotiator's ability to ________ is directly related to how satisfied the other party feels,independent of the monetary value of the outcome.
A)defend their position
B)find reasons for failure
C)understand emotion
D)think critically

Question

Quizplus · Accepted Answer

Understanding emotion is the best choice because reestablishing trust involves addressing not just the practical aspects of a negotiation, but also the emotional ones. A negotiator who can empathize with the other party's concerns and feelings will be better able to create a mutually satisfying outcome that restores trust. Defending their position (A), finding reasons for failure (B), and thinking critically (D) may all be important skills for a negotiator, but they are not as directly related to reestablishing trust as understanding emotions.

In Regard to Reestablishing Trust,a Negotiator's Ability to ________ Is