A shortsighted view of customer interaction shows that:
A) customers are viewed from a relationship standpoint.
B) striving to employ as many positive relationship building skills can be very beneficial.
C) customers interactions are viewed from a long-term perspective.
D) a customer calls or comes in, service is provided, and then the customer goes away.

Question

Quizplus · Accepted Answer

Typically, many service providers look at customer interactions from a short-term perspective. They figure that a customer calls or comes in (or they go to the customer), they provide service, and then the customer (or the service provider) goes away. This is a shortsighted viewpoint in that it does not consider the long-term implications.

A Shortsighted View of Customer Interaction Shows That