Which of the following is a poor example of fostering solid customer relationships?
A) Waiver of transaction charges charged by financial institutions.
B) Complementary air and water for vehicles at gas stations.
C) Complementary Wi-fi internet access to customers in a hotel.
D) Restocking fees charged by online retailers for returned items.

Question

Quizplus · Accepted Answer

Many organizations and industries seem to forget the value of fostering solid customer relationships. They often treat existing customers poorly or not as well as newly acquired ones. Examples include restocking fees charged by online retailers for returned items.

Which of the Following Is a Poor Example of Fostering