A moment of truth is defined as any instance when a customer comes into contact with any element or representative of an organization.

Name: A moment of truth is defined as any instance when a customer comes into contact with any element or representative of an organization.
Brand: Quizplus
Rating: 4.9 (35 reviews)

Question

Quizplus · Accepted Answer

A moment of truth in customer service is indeed any instance when a customer interacts with any aspect of an organization, which can significantly influence the customer's perception of the brand or company.

A Moment of Truth Is Defined as Any Instance When