Which statement identities the best strategy for dealing with customer complaints?
A) Customers who have complained are likely lost to your organization, so cut your losses and ignore them.
B) Organizations should always hesitate to ask for feedback because it will likely not be good.
C) Browse company blogs and websites and remove any negative posting or customer complaints.
D) You cannot fix what you do not know is broken. Ask for customer input and act upon it.

Question

Quizplus · Accepted Answer

Asking for customer input and acting upon it is a proactive approach to improving services or products based on feedback. This strategy acknowledges the importance of understanding and addressing customer complaints to enhance satisfaction and loyalty.

Which Statement Identities the Best Strategy for Dealing with Customer