Customer Service Skills for Success Study Set 1

548
Questions
548
Flashcards
10
Quizzes
study flashcards iconStudy Flashcardscreate flashcards iconCreate Flashcards
Discover Quizzes
search iconSearch Quizzes
Quiz 1 (53 Questions + Flashcards)

The Word of Customer Service

flashcard-img View Flashcards
View Quiz open quiz
Quiz 2 (55 Questions + Flashcards)

Contributing to the Service Culture

flashcard-img View Flashcards
View Quiz open quiz
Quiz 3 (55 Questions + Flashcards)

Verbal Communication Skills

flashcard-img View Flashcards
View Quiz open quiz
Quiz 4 (55 Questions + Flashcards)

Nonverbal Communication Skills

flashcard-img View Flashcards
View Quiz open quiz
Quiz 5 (55 Questions + Flashcards)

Listening to the Customer

flashcard-img View Flashcards
View Quiz open quiz
Quiz 6 (55 Questions + Flashcards)

Customer Service and Behavior

flashcard-img View Flashcards
View Quiz open quiz
Quiz 7 (55 Questions + Flashcards)

Service Breakdowns and Service Recovery

flashcard-img View Flashcards
View Quiz open quiz
Quiz 8 (55 Questions + Flashcards)

Customer Service in a Diverse World

flashcard-img View Flashcards
View Quiz open quiz
Quiz 9 (55 Questions + Flashcards)

Customer Service Via Technology

flashcard-img View Flashcards
View Quiz open quiz
Quiz 10 (55 Questions + Flashcards)

Encouraging Customer Loyalty

flashcard-img View Flashcards
View Quiz open quiz
homework help icon
flashcards icon