Which of the following strategies should be adopted to successfully build trust?
A) Refrain from accepting any mistake as it projects poor performance of the organization.
B) Refrain from making any eye contract while attending to the customer.
C) Offer special incentives to attract new customers than focusing on current customers.
D) While communicating with the customer, project positivity and enthusiasm.

Question

Quizplus · Accepted Answer

As you communicate, project your feelings and emotions by being positive and enthusiastic. Let customers know that you are human and approachable. Also, communicate frequently and keep customers informed.

Which of the Following Strategies Should Be Adopted to Successfully