All of the following are correct statements about how firms are using social media to better serve customers,except:
A)using Twitter to provide immediate answers to questions
B)using Facebook to post helpful user manuals
C)conducting an online focus group using Facebook
D)switching to auto-generated responses

Question

Quizplus · Accepted Answer

Switching to auto-generated responses would not be a way for firms to better serve customers through social media, as it could lead to impersonal and unhelpful interactions.

All of the Following Are Correct Statements About How Firms