Another name for the steps in a service process is ____.
A)service spots
B)access points
C)path-crossing
D)service encounters

Question

Quizplus · Accepted Answer

Service encounters refer to the steps in a service process where customers and service providers interact, making it the most suitable option out of the given choices. Service spots and access points do not accurately capture the nature of the steps in a service process, while path-crossing is a term generally associated with transportation and pedestrian movements.

Another Name for the Steps in a Service Process Is