Organisations focusing on customer experience view technology as
A) a product to deliver service to customers.
B) a platform for innovation and fostering better experiences.
C) a way to manage customer relationship management.
D) a way to monitor staff Internet usage.

Question

Quizplus · Accepted Answer

Organisations focusing on customer experience view technology not just as a product to deliver service to customers, but as a platform for innovation and fostering better experiences. This is crucial in keeping up with changing customer expectations and preferences. Option A and C are too narrow, limiting technology only to service delivery and customer relationship management respectively. Option D is irrelevant to the question at hand.

Organisations Focusing on Customer Experience View Technology as