A service blueprint can be used for all but one of the following.
A) Educate customers.
B) Identify areas of service improvement.
C) Maintain the level of service complexity and divergence.
D) Identify points where moments of truth will occur.

Question

Quizplus · Accepted Answer

A service blueprint is specifically designed to identify areas of service improvement, maintain consistency in service delivery, and identify potential problems that may arise during a customer's journey. It is not intended to maintain the level of service complexity and divergence.

A Service Blueprint Can Be Used for All but One