Service processes can be classified according to each of the following, except the ________.
A) degree of customer satisfaction
B) degree of customer contact
C) object of the service activity defined as goods, information or people
D) degree of divergence ranging from standard to customized service

Question

Quizplus · Accepted Answer

Service processes can be classified based on the degree of customer contact, object of the service activity, and degree of divergence. However, measuring customer satisfaction is a component of performance evaluation of service processes, and not a classification criterion.

Service Processes Can Be Classified According to Each of the Following