Which of the following is not a characteristic of a production-line approach to provide a service?
A) Division of labor.
B) Substitution of technology for people.
C) Standardization of the process and service provided.
D) High employee autonomy in task execution.

Question

Quizplus · Accepted Answer

High employee autonomy in task execution is not a characteristic of a production-line approach to provide a service. In a production-line approach, tasks are divided and standardized, and technology is often used to substitute for human labor. This leads to a lower level of employee autonomy in task execution.

Which of the Following Is Not a Characteristic of a Production-Line