Which of the following is not an advantage of reducing the divergence of a service process?
A) Improved productivity.
B) Uniformity.
C) Greater flexibility.
D) Reduced costs.

Question

Quizplus · Accepted Answer

Greater flexibility is not necessarily an advantage of reducing the divergence of a service process. In fact, reducing divergence may lead to less flexibility as the process becomes more standardized and rigid. The other options, improved productivity, uniformity, and reduced costs, are all advantages of reducing divergence.

Which of the Following Is Not an Advantage of Reducing