A service with a low degree of divergence allows a manager to consider all but one of the following options.
A) Hire workers who have little technical skills.
B) Substitute automation for repetitive tasks.
C) Empower workers with decision-making authority.
D) Incorporate a "production-line" approach to service.

Question

Quizplus · Accepted Answer

A low degree of divergence in a service means that tasks are standardized and routine, making it less necessary to empower workers with decision-making authority, as their tasks do not require much deviation from set procedures.

A Service with a Low Degree of Divergence Allows a Manager