All of the activities and processes that provide a certain value for the customer are referred to as ________.
A) a value chain
B) customer service
C) a value delivery system
D) relationship retailing

Question

Quizplus · Accepted Answer

A value chain is a set of activities and processes that work together to create and add value to the end product or service for the customer. It includes everything from the initial sourcing of raw materials, to their processing, all the way through to the final delivery and support of the product or service.

All of the Activities and Processes That Provide a Certain