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Which of the Following Touch Points Relates to Unanticipated References

Question 116

Multiple Choice

Which of the following touch points relates to unanticipated references or information about a company or brand that a customer or prospect receives from sources that are beyond the control of the organization?


A) Company created touch point
B) Intrinsic touch point
C) User created touch point
D) Unexpected touch point
E) Customer initiated touch point

Correct Answer:

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