Question 1

One of the benefits of aligning compensation and reward systems with the types of behaviors desired by the organization is that this alignment…
A)Reduces the costs associated with noncompliance
B)Increases the likelihood that that employees will be compliant
C)Reduces the costs associated with compliance
D)Increases the likelihood that instances of noncompliance will be reported by employees
E)Reduces the opportunities for noncompliance

Accepted Answer

Aligning compensation and reward systems with desired behaviors can increase the likelihood that employees will exhibit those behaviors. When employees know they will be rewarded for exhibiting certain behaviors, they are more likely to follow through with them.

Question 2

In recent years, the term "compliance" has come to be associated with…
A)Obeying U.S.federal laws and regulations
B)Acting in a socially responsible way and being accountable for organizational activities
C)Conserving environmental resources and recycling waste
D)Engaging in philanthropy and corporate volunteerism
E)Obeying international laws and complying with international treaties

Accepted Answer

Compliance traditionally refers to adhering to laws and regulations, particularly in a legal or regulatory context, such as U.S. federal laws.

Question 3

An organization that refuses to reimburse employees for expenses unless their expense report is submitted within a week of incurring the expenses is using which type of compliance strategy?
A)Punitive - similar to threatening employees with sticks
B)Preventative - similar to putting hurdles up in front of employees
C)Remunerative - similar to tempting employees with carrots
D)Generative - similar to creating a fast track for employees to follow
E)Cognitive - similar to enlightening employees about the benefits of compliance

Accepted Answer

The organization is using a punitive compliance strategy by imposing a strict deadline for expense report submissions and refusing reimbursement if the deadline is not met, which acts as a form of punishment or deterrent for non-compliance, similar to the "stick" approach.

Question 4

An organization that gives employees a chance to win a gift certificate for a popular restaurant every time they submit their expense report within a week of returning from a trip is using which type of compliance strategy?
A)Punitive - similar to threatening employees with sticks
B)Preventative - similar to putting hurdles up in front of employees
C)Remunerative - similar to tempting employees with carrots
D)Generative - similar to creating a fast track for employees to follow
E)Cognitive - similar to enlightening employees about the benefits of compliance

Accepted Answer

The organization is using a remunerative compliance strategy by offering the chance to win a gift certificate as an incentive for employees to submit their expense report within a week of returning from a trip.

Question 5

When there is ambiguity about appropriate job performance, employees who do not comply with organizational rules are most likely to claim that…
A)The rules were unfair and therefore should not be followed
B)The rules were improper and following them would hurt the organization
C)The rules were unclear and therefore the employee is not really responsible
D)There was too much social pressure to permit the employee to follow the rules
E)The manager could not be trusted to treat the employee fairly

Accepted Answer

When there is ambiguity about appropriate job performance, employees are most likely to claim that the rules were unclear, and therefore the employee is not really responsible. This is known as the ambiguity excuse, which is a common way for employees to justify noncompliance when they are unsure what rules to follow. They may argue that they did not understand the instructions or that the guidelines were vague or confusing, and therefore, it was not possible to perform the job as expected.

Question 6

One of the key paradoxes of control in organizations is that …
A)Effective compliance programs include multiple types of strategies
B)Organizations that do not use any controls often outperform organizations that implement controls
C)Tight control leads to higher profitability because of lower costs typically result when tight controls are in place
D)Tight control helps employees feel comfortable by reducing ambiguity which in turn reduces noncompliance with organizational rules
E)Trying to control employees too tightly can increase the likelihood that employees will look for ways to avoid compliance

Accepted Answer

The key paradox of control in organizations is that trying to control employees too tightly can actually increase the likelihood that employees will look for ways to avoid compliance. This is because overly tight control can create a negative work environment that erodes trust and motivation, which can lead employees to seek ways to subvert the system. Therefore, organizations need to balance control with empowerment and trust to create a positive and compliant work culture. Choices A, B, C, and D do not accurately describe the key paradox of control in organizations.

Question 7

An organization sends mixed messages about compliance when…
A)A rule exists but there are no consequences for failing to comply with that rule
B)A rule exists and there are negative consequences for noncompliance, but there are policies in place that make it difficult for employees to follow the rule
C)A rule exists and noncompliance sometimes results in negative consequences
D)All of these are examples of mixed messages
E)None of these are examples of mixed messages

Accepted Answer

All of the given scenarios involve mixed messages about compliance. In scenario A, the rule exists but without consequences, employees may not take the rule seriously. In scenario B, policies that make it difficult to follow the rule can send a message that compliance is not a priority. In scenario C, inconsistent consequences for noncompliance can lead to confusion about the importance of the rule. Therefore, all of these scenarios create mixed messages about compliance.

Question 8

TQM stands for
A)Total quartile marketing
B)Testing quantities and methods
C)Total quality management
D)Testable quantitative management
E)Tested quality materials

Accepted Answer

TQM stands for Total Quality Management, which is a management approach intended to optimize the quality of products and services while minimizing the waste of resources. The other options, such as Total Quartile Marketing and Tested Quality Materials, have no relevance to the concept of TQM.

Question 9

What three areas are included in the "triple bottom" line approach to measuring organizational performance?
A)Financial performance, environmental performance, and social/ethical performance
B)Environmental performance, social/ethical performance, and customer satisfaction
C)Financial performance, customer satisfaction, and environmental performance
D)Customer satisfaction, employee satisfaction, and community satisfaction
E)Financial performance, debt-to-equity ratios, and new product introductions

Accepted Answer

The triple bottom line approach measures organizational performance in three areas: financial performance, environmental performance, and social/ethical performance. This approach recognizes the importance of not only financial success but also the impact an organization has on the environment and society.

Question 10

To encourage organizations to recognize the importance of corporate social responsibility, what have organizations such as the United Nations Global Compact attempted to do?
A)Stop the spread of globalization to protect local economies
B)Encourage the adoption of U.S.Generally Accepted Accounting Principles (GAAP)
C)Establish more standardization for social and environmental reporting.
D)Create a network of organizations that serves to oversee company behavior
E)Offer incentives to organizations that report on their social and environmental impacts

Accepted Answer

The United Nations Global Compact has attempted to establish more standardization for social and environmental reporting to encourage organizations to recognize the importance of corporate social responsibility. This helps to create transparency and accountability for companies' actions related to social and environmental issues.

Question 11

Destructive deviance is most likely to occur in situations where employees feel that…
A)The organization had done something that justified retaliation by the employee
B)The organization had done nothing to earn the employee's extra effort
C)The organization was involved in corrupt activities and should be exposed
D)The organization would be unlikely to discover the destructive deviance
E)The organization had been sending mixed messages

Accepted Answer

Destructive deviance is most likely to occur when employees feel that the organization had done something that justified retaliation by the employee. This can be due to perceived injustice, discrimination, or mistreatment by the organization. When employees feel that they have been wronged by the organization, they may engage in behaviors that are harmful to the organization, such as theft, sabotage, or spreading malicious rumors.

Question 12

When organizations want to make significant changes in employee behavior, it is often necessary to alter…
A)Deeply held assumptions, beliefs, and values
B)Organizational rhetoric
C)Performance evaluation and reward systems
D)All of these
E)Deeply held assumptions, beliefs, and values and performance evaluation and reward systems, but not organizational rhetoric

Accepted Answer

Making significant changes in employee behavior requires altering deeply held assumptions, beliefs, and values, as well as performance evaluation and reward systems. Organizational rhetoric may also need to be changed if it perpetuates or reinforces the old behavior. Therefore, the best choice is D, all of these.

Question 13

The quality of many types of services cannot be accurately measured when the service is delivered.Which of the following measures would be the BEST for evaluating the quality of cardiac surgery? A)Time spent on the surgery B)Credentials of the doctor performing the surgery C)Time spent in the hospital after the surgery D)Number of follow-up visits to the doctor after surgery E)Readmissions to the hospital cardiac unit within six weeks of surgery

Accepted Answer

The best measure for evaluating the quality of cardiac surgery would be the number of readmissions to the hospital cardiac unit within six weeks of the surgery. This measure can provide insight into the effectiveness of the surgery and the post-operative care provided. The other options listed may not accurately reflect the quality of the surgery or the outcome for the patient. Time spent on the surgery or credentials of the doctor do not guarantee a successful surgery, and time spent in the hospital after surgery or follow-up visits to the doctor may vary based on individual patient circumstances.

Question 14

Researchers have identified several different triggers that increase the likelihood that employees will not comply with rules in the workplace.Which of the following is NOT a common trigger for noncompliance? A)A manager violating employee trust B)A failure by the manager to trust his/her employees C)Rules that are perceived as being unfair D)Ambiguity about required job performance E)Reward systems that provide incentives for compliance

Accepted Answer

Option E is not a common trigger for noncompliance since reward systems that provide incentives for compliance usually increase compliance rather than decrease it. The other options listed (A, B, C, and D) are all common triggers for noncompliance.

Question 15

Methods for making performance improvements include which of the following?
A)TQM
B)The Baldrige Criteria
C)ISO 9000
D)All of these
E)None of these

Accepted Answer

All of the options listed (TQM, Baldrige Criteria, and ISO 9000) are methods for making performance improvements. Therefore, the best choice is D, All of these.

Question 16

An organization that expands its policy to let employees submit their expense reports electronically, as an alternative to completing a paper report, is using which type of compliance strategy?
A)Punitive - similar to threatening employees with sticks
B)Preventative - similar to putting hurdles up in front of employees
C)Remunerative - similar to tempting employees with carrots
D)Generative - similar to creating a fast track for employees to follow
E)Cognitive - similar to enlightening employees about the benefits of compliance

Accepted Answer

Generative compliance strategy involves creating easier or more efficient pathways for employees to follow, which in this case is represented by allowing electronic submission of expense reports as an alternative to paper-based reporting. This approach is designed to encourage compliance by making the process more user-friendly.

Question 17

Kaplan and Norton's "balanced scorecard" includes measures that can be related to three of the four quadrants of the competing values framework.Which quadrant is NOT included in the balanced scorecard? A)Open systems B)Rational goal C)Internal process D)Human relations E)Contingency theory

Accepted Answer

The Balanced Scorecard by Kaplan and Norton includes measures related to financial performance (Rational Goal), customer satisfaction (Open Systems), internal processes (Internal Process), and learning and growth (Human Relations). It does not directly incorporate Contingency Theory, which is not one of the quadrants of the Competing Values Framework.

Question 18

When they are trying to get employees to follow rules, managers…
A)Are unlikely to be successful unless they have the authority to fire employees who do not comply
B)Are unlikely to be successful unless they have the authority to reward employees who do comply
C)Have the same amount of influence over individual-level and situational variables
D)Have less influence over individual-level variables than over situational variables
E)Have more influence over individual-level variables than over situational variables

Accepted Answer

Managers typically have less influence over individual-level variables, such as personality traits, attitudes, and personal values, than over situational variables, such as work environment, organizational culture, and reward systems. Situational variables are more directly manageable through organizational policies and practices.

Question 19

The concept of positive deviance is used to refer to situations where…
A)There is no cost to the organization when an employee fails to comply with organizational rules
B)There is no cost to the employee when he fails to comply with organizational rules
C)The situation in question makes not complying with organizational rules the most ethically appropriate action
D)There is a short term benefit to individuals who do not comply with organizational rules
E)There is no alternative to not complying with organizational rules

Accepted Answer

Positive deviance refers to situations where individuals or groups within an organization deviate from the norm or standard practices in a positive way, leading to better outcomes. This can happen when the situation makes not complying with organizational rules the most ethically appropriate action. Therefore, option C is the best choice. Options A, B, D, and E do not accurately describe the concept of positive deviance.

Question 20

An organizations that tries to increase compliance with rules about conserving supplies by locking the supply closet is using which compliance strategy?
A)Punitive - similar to threatening employees with sticks
B)Preventative - similar to putting hurdles up in front of employees
C)Remunerative - similar to tempting employees with carrots
D)Generative - similar to creating a fast track for employees to follow
E)Cognitive - similar to enlightening employees about the benefits of compliance

Accepted Answer

The strategy used here involves preventing employees from accessing supplies by locking the supply closet. This falls under the preventative compliance strategy, which involves creating barriers or hurdles that prevent employees from violating rules.

Quiz 2: Establishing and Maintaining Stability and Continuity

One of the benefits of aligning compensation and reward systems with the types of behaviors desired by the organization is that this alignment…

In recent years, the term "compliance" has come to be associated with…

An organization that refuses to reimburse employees for expenses unless their expense report is submitted within a week of incurring the expenses is using which type of compliance strategy?

An organization that gives employees a chance to win a gift certificate for a popular restaurant every time they submit their expense report within a week of returning from a trip is using which type of compliance strategy?

When there is ambiguity about appropriate job performance, employees who do not comply with organizational rules are most likely to claim that…

One of the key paradoxes of control in organizations is that …

An organization sends mixed messages about compliance when…

TQM stands for

What three areas are included in the "triple bottom" line approach to measuring organizational performance?

To encourage organizations to recognize the importance of corporate social responsibility, what have organizations such as the United Nations Global Compact attempted to do?

Destructive deviance is most likely to occur in situations where employees feel that…

When organizations want to make significant changes in employee behavior, it is often necessary to alter…

The quality of many types of services cannot be accurately measured when the service is delivered.Which of the following measures would be the BEST for evaluating the quality of cardiac surgery?

Researchers have identified several different triggers that increase the likelihood that employees will not comply with rules in the workplace.Which of the following is NOT a common trigger for noncompliance?

Methods for making performance improvements include which of the following?

An organization that expands its policy to let employees submit their expense reports electronically, as an alternative to completing a paper report, is using which type of compliance strategy?

Kaplan and Norton's "balanced scorecard" includes measures that can be related to three of the four quadrants of the competing values framework.Which quadrant is NOT included in the balanced scorecard?

When they are trying to get employees to follow rules, managers…

The concept of positive deviance is used to refer to situations where…

An organizations that tries to increase compliance with rules about conserving supplies by locking the supply closet is using which compliance strategy?