Kaplan and Norton's "balanced scorecard" includes measures that can be related to three of the four quadrants of the competing values framework.Which quadrant is NOT included in the balanced scorecard? A)Open systems B)Rational goal C)Internal process D)Human relations E)Contingency theory

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The Balanced Scorecard by Kaplan and Norton includes measures related to financial performance (Rational Goal), customer satisfaction (Open Systems), internal processes (Internal Process), and learning and growth (Human Relations). It does not directly incorporate Contingency Theory, which is not one of the quadrants of the Competing Values Framework.

Kaplan and Norton's "Balanced Scorecard" Includes Measures That Can Be