Intangible items
A) cannot be sold.
B) can be seen.
C) cannot be touched.
D) all of these choices.
Correct Answer:
Verified
Q22: Repeat customers appreciate it when you remember
Q23: Never accept personal phone calls or carry
Q24: When you transfer a call,
A)explain why the
Q25: Customers do not expect honesty.
Q26: Customers want
A)unprofessional treatment.
B)dedication attention.
C)a "chatty" salesperson.
D)none of
Q28: Customers expect personal attention from employees who
Q29: When working with a customer who has
Q30: Good customer service requires that
A)all customers be
Q31: Which of the following is a proper
Q32: Reliability refers to
A)the knowledge level of the
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