Q20: Do not judge your customers based on
Q21: If you make a mistake with a
Q22: Repeat customers appreciate it when you remember
Q23: Never accept personal phone calls or carry
Q24: When you transfer a call,
A)explain why the
Q26: Customers want
A)unprofessional treatment.
B)dedication attention.
C)a "chatty" salesperson.
D)none of
Q27: Intangible items
A)cannot be sold.
B)can be seen.
C)cannot be
Q28: Customers expect personal attention from employees who
Q29: When working with a customer who has
Q30: Good customer service requires that
A)all customers be
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