When working with a customer who has a problem, the first step is to
A) take immediate action.
B) defend company policies.
C) makes sure you understand the customer's problem by asking questions.
D) all of these choices.
Correct Answer:
Verified
Q24: When you transfer a call,
A)explain why the
Q25: Customers do not expect honesty.
Q26: Customers want
A)unprofessional treatment.
B)dedication attention.
C)a "chatty" salesperson.
D)none of
Q27: Intangible items
A)cannot be sold.
B)can be seen.
C)cannot be
Q28: Customers expect personal attention from employees who
Q30: Good customer service requires that
A)all customers be
Q31: Which of the following is a proper
Q32: Reliability refers to
A)the knowledge level of the
Q33: Tangible items
A)include professional services.
B)are sold in dental
Q34: Unhappy customers
A)don't come back.
B)don't tell your business
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