Which of the following is a proper telephone technique?
A)answering the phone by the fifth ring.
B)giving the caller the impression that you are in a hurry.
C)speaking clearly and using a pleasant, friendly tone of voice.
D)interrupting the caller.

Question

Quizplus · Accepted Answer

Speaking clearly and using a pleasant, friendly tone of voice is a proper telephone technique as it helps to create a positive impression on the caller and ensures effective communication.

Answer: A
 Answering the phone by the fifth ring is also a proper telephone technique as it demonstrates promptness in attending to the caller's needs.

Therefore, the best choices are A and C.

Which of the Following Is a Proper Telephone Technique