When serving customers, you should not use the phrase
A) "I'll be happy to check and find out."
B) "I don't know."
C) "I understand that you are upset.Let's find a satisfactory solution to your problem."
D) "Let me show you where the product is located."
Correct Answer:
Verified
Q30: Good customer service requires that
A)all customers be
Q31: Which of the following is a proper
Q32: Reliability refers to
A)the knowledge level of the
Q33: Tangible items
A)include professional services.
B)are sold in dental
Q34: Unhappy customers
A)don't come back.
B)don't tell your business
Q36: Customers generally respond well when they understand
Q37: Which of these phrases would be inappropriate
Q38: When serving customers, you may use the
Q39: Employees selling tangible items must gain knowledge
Q40: Customer's may not always be right--
A)so you
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