Employees selling tangible items must gain knowledge of their products
A)by reading material provided by manufacturers.
B)by listening to customers talk about how products are used.
C)by studying the products of the competition.
D)all of these choices.

Question

Quizplus · Accepted Answer

Employees selling tangible items should have knowledge of their products from multiple sources. They should read material provided by manufacturers to understand the features and benefits of the products. Additionally, listening to customers talk about how they use the products can provide valuable insight. Knowing the products of the competition can also help employees differentiate their products and provide better recommendations to customers.

Employees Selling Tangible Items Must Gain Knowledge of Their Products