Which of these phrases would be inappropriate when speaking to a customer?
A)"It's not my fault."
B)"I wasn't your salesperson."
C)"We didn't manufacture the product."
D)All of these choices.

Question

Quizplus · Accepted Answer

All of these phrases sound defensive and place blame, which can come across as unprofessional and unhelpful when speaking to a customer. Instead, it is important to focus on finding a solution or alternative to the customer's issue or concern.

Which of These Phrases Would Be Inappropriate When Speaking to a Customer