When you transfer a call,
A)explain why the transfer is necessary.
B)stay on the line until the transfer is complete.
C)ask for the caller's name and number before transferring the call.
D)all of these choices.

Question

Quizplus · Accepted Answer

All of these choices are correct practices when transferring a call. Explaining why the transfer is necessary helps manage the caller's expectations, staying on the line ensures the call is successfully transferred and the caller is taken care of, and asking for the caller's name and number before transferring ensures that if the call is dropped or not successfully transferred, the caller can be contacted again.

When You Transfer a Call